Store Policies & FAQ

Processing Time & Shipping

At this time, I only ship to the United States. Hopefully I’ll be able to offer international shipping soon.

For “Ready to Ship” orders, please allow 1-3 business days processing. All items will be shipped via USPS with 1-3 day shipping. You will be provided a tracking number once your order has been shipped. If you need expedited shipping, please contact me prior to purchase

For “Made to Order” purchases, please allow 1-2 weeks processing. As the title suggests, these items are made after you purchase! I need time to make each one before I can mail them to you. I’ll do my best to ship as early as possible. Once prepared, all items will be shipped via USPS with 1-3 day shipping. You will be provided a tracking number once your order has been shipped.

For “Preorder” purchases, please refer to the individual listings for expected delivery dates. Each pre-order time frame is unique to the item! Similar to the “made to order” items, these are not readily available and made after you purchase! I need time to make each one before I can mail them to you. I’ll do my best to ship as early as possible. Once prepared, all items will be shipped via USPS with 1-3 day shipping. You will be provided a tracking number once your order has been shipped.

If you purchase a “Made to Order” item, “Pre-Order” item, or backordered item (see below) in addition to a “Ready to Ship” item, all items will ship together after the longest associated processing time. If you want your items shipped separately, please make separate orders.

I am not responsible for packages sent to incorrect addresses. Please verify your shipping address is correct before completing your order. Orders returned to the sender for any reason will only be re-shipped at the buyer’s expense.

Backorders

For any items available for backorder, the processing & shipping will be the same as “Made to Order” items.

Custom Orders

If you’d like a custom order, send me a message!

Refunds, Exchanges, & Cancellations

Refunds & exchanges are not available. Cancellations are only available within 6 hours of your purchase. If you would like to cancel your order, please contact me immediately. Purchase price will be refunded to your original form of payment.

Store Announcements

Store Announcements override all previous mentioned policies. If the shop is closed, a Store Announcement will be published on the website indicating when the shop will reopen. Purchases may still be made during this time, but no orders will be processed until the shop has reopened. Processing time will resume on the date listed on the Store Announcement.

Miscellaneous

Colors in the photos are as close as possible to the actual item as I can make them. All monitors show colors slightly different.

All items are handmade in a smoke-free, dog-friendly home.